VS Life Ltd customer privacy notice

Email: info@vs-life.uk

We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:

• Name, address and contact details
• Gender
• Pronoun preferences
• Date of birth
• Next of kin details including any support networks
• Emergency contact details
• Photographs
• Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for safeguarding or public protection reasons:

• Name, address and contact details
• Emergency contact details

We collect or use the following personal information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for information updates, marketing or market research purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Website and app user journey information
• IP addresses
• Personal information used for administration of the research
• Personal information used for the purpose of research

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Addresses
• Correspondence

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful basis for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods, for safeguarding or public protection reasons, to comply with legal requirements, for information updates, marketing or market research purposes, and for dealing with queries, complaints or claims is:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Directly from you

We keep your personal information for as long as you remain a member of VS Life, so we can provide your sessions, services and support.

If your membership ends - whether you cancel it or it’s revoked - we keep your information for a further 6 years from the date your membership ends. We retain it for this period to deal with any legal, insurance, accounting or tax matters that may arise (for example, HMRC requires financial records to be kept for at least 6 years) and to respond to any complaints or disputes. After that, it is securely deleted or anonymised.

Some information may be kept for a different period where the law requires it.

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@vs-life.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint